Registration & Waitlist
We will send you a confirmation email upon receiving your registration. If your child is already on the waitlist, there is no need to register again for upcoming terms. We accept waitlist registrations for children under 3 years old. You will be contacted by email when a spot becomes available for your child.

Refund Policy
Refund will be pro-rated with an administration fee of $50.00 per cancellation request made no later than 24 hours after the completion of the 2nd scheduled class. After that, no refund or credit will be issued. The enrollment fee paid at the time of registration is non-refundable. There are no refunds, credit or make-up classes for missed classes. Refunds will be issued for any classes cancelled by CUE.  CUE Cantonese Immersion reserves the right, at our sole discretion, to change the conditions of the refund policy at any time. Customers will be advised of any changes prior to enrollment in the program.

Payment
We accept payment by e-transfer. 

How does Priority Registration work? Are siblings included?
Priority registration is given to currently enrolled students and their siblings who are continuing into the next consecutive term. Failure to submit your priority registration by the given deadline will result in the loss of your child’s spot.

What is the age required to participate in the program?
To participate in the program, students must be 3 years old by the session start date.. 

Are parents allowed to participate in class?
This is not a parent-participatory class. Children are expected to participate and learn independently alongside their same-age peers.

Gradual Entry
For gradual entry, one parent is welcome to stay with their child(ren) until they are ready to attend class independently. The parent may sit with their child(ren) on the carpet during circle time, participate in class activities, or sit at the back of the classroom to observe. We encourage parents to gradually shorten their stay with each class session, if possible, to help build the child’s independence. Three teachers will be present in the classroom to welcome and support students.

Does my child need to be potty trained?
We encourage that children be potty trained or are comfortable wearing a diaper for the duration of the class. Child-sized toilets are available on the premises.

Parent Drop-off & Pick-up
Children must be dropped off and picked up by authorized adults listed on your Authorized Child Pick-Up Form. Repeated lateness may result in penalty charges of $1 per minute after the 10-minute pick-up time. If you or anyone on the Authorized List is unable to drop off or pick up your child, please inform the program instructor in writing in advance. Please note that your child will not be released to anyone not authorized. A valid photo ID will be required.

Medical/Learning Needs
Parents/guardians are advised to inform program staff of any allergies, medical concerns, or learning needs their children may have prior to enrolling in the program.